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Order & Shipping

How long will it take to receive my order?

Parts & Accessories. For parts and accessories it typically takes 3-5 business days from purchase for orders to arrive. Once we have dispatched your order we will send you a tracking link. Scooters. For scooter and tricycle orders you can chose the d

How do you deliver the scooters and tricycles?

They are delivered on a pallet from our warehouse in London, secured vertically (see photo below), by a 7.5 ton lorry. The delivery is kerbside (i.e. they generally won't carry it up your drive or into your house for you). If you are near to London w

Do you ship to Northern Ireland?

Yes!. However for scooter or tricycle deliveries the delivery date you select has to be at least 5 working days after the order is placed. There is also a £100 shipping charge.

Do you ship internationally?

At the moment don't routinely ship outside of mainland UK, however get in touch and we may be able to sort something out depending on where you are located.

How to track my order?

Once your order has been processed and delivery booked, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking

My order hasn't arrived yet?

If it has been five business days or more, check the tracking status of your order. If it's not due to arrive within the next day or there has been an issue, get in touch with us at [email protected].